01The Problem
Important priorities keep getting buried in the day-to-day.
How I Help
I turn priorities into clear plans, owners, deadlines, and dependable follow-through so work keeps moving.
Hi, I'm Jaye Tunacao
An Assistant You
Can Rely On.
I'm a Chief of Staff, Executive and Administrative Assistant, Operations Manager, and Client Success professional based in the Philippines. I partner with founders and growing teams to keep priorities moving, strengthen daily operations, support clients, and create results that matter.
I care about the people behind the work. You can count on me to think ahead, step in where I'm needed, and stay with the work until it's done.
What does your business need?
Philippines
Executive Support
You gain a partner who protects your priorities.
I think ahead, protect your time, keep communication moving, and follow through on the details that help you lead well.
Priorities protected Communication moving Details handled
A Partner In Your Progress
6+Years Supporting Businesses24+Digital ToolsEnd-To-EndStrategy Through Execution
From Pressure To Progress
What Feels Heavy.
How I Help.
You do not need another person to manage. You need a partner who understands the problem, takes ownership, and moves it toward a solution.
02The Problem
Your calendar, inbox, meetings, and follow-ups are taking over your focus.
How I Help
I protect your time, manage the details, prepare what you need, and close the loop on every next step.
03The Problem
Processes live in people’s heads or across scattered tools.
How I Help
I build practical workflows, SOPs, dashboards, and organized documentation that make the business easier to run.
04The Problem
Clients are waiting too long for answers, updates, or a clear next step.
How I Help
I create a thoughtful client journey with smooth onboarding, proactive communication, CRM follow-ups, and responsive support.
One Dependable Partner
Everything Operations, All In One Place.
I step into the space between priorities and execution, bringing initiative, care, and dependable follow-through at every level.
01
Chief Of Staff & Operations Management
Strategic and hands-on support that turns leadership priorities into clear, accountable execution.
- Execution plans and workflows
- Cross-team coordination
- Operational problem-solving
02
Executive & Admin Support
Proactive support that protects executive time and keeps every important detail moving.
- Calendar and inbox management
- Travel and meeting coordination
- Executive communications
03
Systems & Project Management
Useful systems that make work easier to follow, repeat, measure, and improve.
- SOPs and onboarding systems
- Dashboards and reporting
- Projects and documentation
04
Hiring & People Coordination
Organized hiring support from an open role through a successful onboarding.
- Candidate interviews
- Recruitment coordination
- Onboarding and team support
05
Client Success & Customer Experience
Thoughtful client support that builds trust from onboarding through ongoing service and follow-through.
- Client onboarding and communication
- Scheduling and issue resolution
- CRM records and follow-ups
06
E-Commerce & Digital Support
Hands-on support for the platforms and content behind everyday business growth.
- Shopify and order monitoring
- Social and email marketing
- Content and graphic design
How We Begin
A Simple Start.
A Strong Partnership.
I learn your goals, your team, and how you work so I can contribute where the business needs me most.
Discover
Your goals, team, tools, communication style, and immediate priorities.
Organize
A clear home base with visible work, owners, deadlines, and next steps.
Operate
Proactive support, steady updates, and ownership through completion.
Selected Work
Real Work.
Meaningful Impact.
Examples of how I connect strategy, systems, people, and everyday execution to help businesses move forward.
01
Operational Leadership
A Clear Operating System For A Growing EdTech Team
Built student and tutor lifecycle frameworks, company-wide SOPs, ownership structures, performance dashboards, and weekly execution rhythms that connected leadership vision to everyday work.
ResultClearer accountability, stronger alignment, and more scalable execution.
02
Executive Operations
Reliable Support Behind A Fast-Moving CEO
Managed high-volume inboxes, calendars, travel, stakeholder calls, executive communications, meeting notes, invoices, and urgent requests while protecting leadership focus.
ResultFewer loose ends and more time for leadership to lead.
03
People & Customer Operations
People-Focused Systems From Hiring To Support
Coordinated recruitment, interviewed candidates, supported onboarding and coaching, handled customer requests, documented CRM cases, and resolved billing and service issues.
ResultA smoother experience for both the team and the customer.
Work You Can See
Work Samples.
Real Creative Range.
Social media graphics, animated campaign content, educational posts, event promotions, and branded marketing materials I've created and supported.
Complete Capabilities
How Can I Help Your
Business Move Forward?
From leadership-level operations to daily execution, these are the areas where I can take ownership, solve problems, and make a real contribution.
01
Operations Management & Leadership Support
- Translate priorities into action plans
- Define ownership and accountability
- Build weekly execution rhythms
- Identify bottlenecks and solutions
- Create escalation paths
- Track initiatives to completion
02
Executive & Administrative Support
- Manage complex calendars
- Triage inboxes and draft responses
- Coordinate travel and meetings
- Schedule stakeholder calls
- Prepare agendas and minutes
- Draft executive updates
03
Systems, SOPs & Documentation
- Design company-wide SOPs
- Build onboarding frameworks
- Create documentation hubs
- Map and standardize workflows
- Build accountability systems
- Maintain reference materials
04
Projects, Data & Reporting
- Set up trackers and dashboards
- Monitor deadlines and deliverables
- Coordinate across departments
- Organize decision-ready research
- Maintain accurate records
- Prepare progress reports
05
Hiring, HR & Team Support
- Coordinate recruiting
- Interview candidates
- Support onboarding
- Coach new team members
- Schedule appointments
- Prepare compliance documents
06
Client Success & Customer Experience
- Coordinate client onboarding
- Support by phone, chat, and email
- Manage proactive follow-ups
- Document activity in CRMs
- Resolve and escalate concerns
- Maintain service quality
07
E-Commerce & Finance Administration
- Manage Shopify orders
- Coordinate shipping
- Investigate disputes
- Create and track invoices
- Support QuickBooks records
- Maintain order data
08
Marketing, Content & Digital Support
- Manage social publishing
- Create branded graphics
- Write and format blogs
- Build email campaigns
- Update website content
- Coordinate digital assets
Complete Tech Stack
Tools I Know.
Systems I Can Own.
I'm comfortable learning new platforms, but these are the tools I already know how to use across operations, executive support, client success, marketing, finance, and reporting.
Project & Operations
10CRM & Client Success
10Communication & Collaboration
06Productivity & Documents
10Contracts, Hiring & HR
05Finance & Payments
07Marketing & Outreach
07Creative, Web & E-Commerce
08AI, Automation & Reporting
09About Jaye
Strategic Thinking.
Reliable Execution.
I'm Jaye Tunacao, a Chief of Staff, Executive and Administrative Assistant, Operations Manager, and Client Success professional based in the Philippines. I've supported founders, CEOs, clients, and cross-functional teams across fast-moving industries and time zones.
I do more than complete tasks. I learn what matters, anticipate needs, solve problems proactively, and take ownership until the work is complete. My approach is clear, warm, resourceful, and grounded in genuine care for the people and business I support.
Philippines Precision, Ownership & Discretion
30
Your First 30 Days
A Thoughtful Start To A Strong Partnership
Week 01
Learn Your World
Goals, team, tools, references, and priorities.
Week 02
Build The Home Base
Tracker, communication, access, and next steps.
Weeks 03-04
Establish The Rhythm
Visible work, steady updates, and responsive support.
Ready When You Are
Let's Build Something
Meaningful Together.
If you need a thoughtful, dependable partner who will care about your business and help move it forward, tell me what support would make the biggest difference.
Prefer Email? mt.jayem@gmail.com